1. Purpose of This Document
This document sets out the identity verification requirements that apply to all registered accounts at Mr O Casino. It describes when verification is required, which documents must be submitted, how submissions are processed, and what obligations apply to account holders during and after the verification process.
Identity verification at Mr O Casino is a mandatory compliance procedure. It is not optional and cannot be waived. The process is used to confirm account ownership, prevent fraud, and ensure that withdrawals are processed to the correct and verified individual.
2. When Identity Verification Is Required
Mr O Casino requires identity verification to be completed before a withdrawal request can be processed. No initial withdrawal will be approved until the account holder has submitted the required documentation and that documentation has been reviewed and accepted.
In addition to the pre-withdrawal requirement, Mr O Casino reserves the right to request identity documentation at any time, including at random intervals or in response to account activity that requires additional confirmation. This applies regardless of whether a withdrawal has been requested.
Account holders are expected to cooperate with any verification request within a reasonable timeframe. Failure to provide requested documentation may result in delays to withdrawal processing or restrictions on account access.
3. Required Documents
The following categories of documentation apply to identity verification at Mr O Casino. All documents must be current, legible, and unaltered.
3.1 Proof of Identity
Account holders must provide one of the following:
- A valid passport showing the biographical data page, or
- A government-issued photo identification card such as a driver’s licence.
Both the front and back of the document must be submitted. The name, date of birth, and photograph on the document must be clearly visible.
3.2 Proof of Address
A utility bill is accepted as proof of address. Accepted utility types include gas, electricity, water, and telephone. The document must show the account holder’s full name and the residential address registered with Mr O Casino. The address on the document must match the address on file.
3.3 Selfie with Identification
Account holders must submit a photograph of themselves holding the identification document used for proof of identity. The photograph must show both the account holder’s face and the identification document clearly and simultaneously.
3.4 Payment Method Verification
Where a credit or debit card has been used to make a deposit, additional verification of that payment method may be required. This may include one or more of the following:
- A letter or statement from the issuing bank confirming the account holder’s ownership of the card
- Images of the front and back of the card used
- A selfie holding the card
Sensitive card details such as the full card number and CVV should be obscured where appropriate before submission.
4. Document Submission
All identity verification documents must be submitted by email to [email protected]. Documents should be attached in a clear and readable format. Account holders should include their registered username or account reference in the email so that the submission can be matched to the correct account.
Mr O Casino does not accept documents submitted through any other channel for the purpose of identity verification unless otherwise instructed by the support team.
5. Data Handling and Retention
Mr O Casino collects and retains identity documentation as part of its account management and compliance obligations. The types of data collected in connection with identity verification include:
- Copies of identity documents
- Proof of address documents
- Correspondence related to the verification process
- Withdrawal verification records
- Website login and traffic data associated with the account
This data is held in accordance with the casino’s Privacy Policy. Account holders who have questions about how their personal data is processed, stored, or retained should refer to the Privacy Policy available on the Mr O Casino website or contact the support team directly.
6. Account Eligibility Requirements
To be eligible to hold an account and complete identity verification at Mr O Casino, the account holder must meet the following conditions:
- The account holder must be at least 18 years of age. Accounts belonging to individuals under the age of 18 are not permitted, and verification will not be completed for underage applicants.
- The account holder must reside in a country where online gambling is permitted under applicable local law. Mr O Casino does not provide services to individuals located in jurisdictions where online gambling is prohibited. Account holders are responsible for confirming that their use of the casino is lawful in their country of residence.
- The account holder must provide accurate and truthful information during registration and throughout the verification process. Submission of false, altered, or fraudulent documents is prohibited and will result in account closure.
7. Consequences of Non-Compliance
If an account holder fails to complete identity verification when required, or submits documentation that cannot be verified, Mr O Casino may take one or more of the following actions:
- Place a hold on pending withdrawal requests
- Restrict account functionality
- Request additional documentation
- Close the account
Account closure resulting from failure to complete verification or submission of fraudulent documents may affect the account holder’s ability to access funds held in the account, subject to the terms and conditions applicable to the account.
8. Contact and Support
Questions relating to the identity verification process may be directed to the Mr O Casino support team. Support is available through live chat on the casino website and by email at [email protected]. Account holders should reference their registered account details when contacting support regarding a verification matter.